Help Center

Shipping destinations:

• We ship both locally and internationally.

Shipping times:

• International orders take 15-30 business days to be delivered via DHL or Aramex.
• Shipping time might vary depending on location, shipment method and other factors.

Note : Due to restrictions across countries caused by COVID-19 pandemic, please expect delivery of your orders between 15-30 days minimum.

Shipping cost:

While La Veliere pays for your shipping cost, customers receiving their orders by courier will be liable to pay customs duties which are chargeable as per their country rates and policies.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via check & direct bank deposit in Kuwait and India.
• Cash on Delivery is available in Kuwait only. 

Note that additional exchange fee may apply if your currency is other than KWD.

Your 100% satisfaction is important for us. We offer a 10-days Return & Exchange Policy:

• Due to COVID-19 situation we are not accepting exchange or returns of products sold.
  
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email lavelierekwt@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout".  Follow the instructions by providing us with delivery information and select payment method  for the goods.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

• the price paid for the goods,
• the insurance cost,
• the shipping cost.